Refund policy

Return & Refund Policy

At Primora, we strive to provide high-quality products and a great shopping experience. If you receive a damaged, defective, or incorrect item, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order if:

The item arrived damaged or defective.
You received the wrong product.
The product is significantly different from what was ordered.

To be eligible for a return, the item must:

Be unused and in its original condition.
Include all original packaging and accessories.
Be accompanied by proof of purchase (order confirmation or receipt).

Non-Returnable Items

The following items are generally not eligible for return:

Products damaged due to misuse or improper handling.
Personalized or custom-made items.
Clearance or final sale items.
Gift cards.
Products returned without prior approval.

How to Request a Return

To request a return, email us at: primora38@gmail.com

Please include:

Your order number
A description of the issue
Clear photos or videos of the product (if damaged or defective)

Our support team will review your request within 1–2 business days.

Return Address

Please do not send products back without contacting us first.

As we work with multiple fulfillment partners, the appropriate return address will be provided only after your return request has been approved.

Refunds

Once your return request is approved and the returned item has been received and inspected (where applicable), your refund will be processed to your original payment method.

Refunds typically appear within 5–10 business days, depending on your bank or payment provider.