# Refund Policy
At Primora, customer satisfaction is our priority.
## Returns
We accept returns for eligible products within 7 days of delivery.
## Eligibility
To qualify for a return:
- The product must be unused and in its original packaging.
- The item must not be damaged due to misuse.
- Proof of purchase is required.
## Refunds
Once your returned item is received and inspected, we will notify you of the refund status.
If approved, the refund will be processed to your original payment method within 5–7 business days.
## Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Personalized products
- Gift cards
- Clearance items
## Need Help?
If you have questions about a return or refund, please contact us through our Contact Us page.